Investor Grievance Redressal
How to raise a complaint with us, and the full escalation matrix up to SEBI and online dispute resolution.
Grievance Redressal Officer (GRO)
- Full name
- Rakesh Kumar Sachdev
- Designation
- Grievance Redressal Officer
- Address
- #532/22, Chand Nagar, Near HUDA City Park, Rohtak-124001 (Haryana)
- Phone
- +91 92540 14999
- Working hours
- Monday – Saturday, 10:00 AM – 7:00 PM IST
- Acknowledgement
- Within 48 hours
- Resolution
- Within 15 working days at Level 1
How to file a complaint
Email the GRO at info@rakeshkumarsachdev.in or call +91 92540 14999 with your name, registered mobile/email, folio number (if any) and a description of the issue. You may also use our contact form and we will route it to the GRO.
Open the contact form5-level escalation matrix
Level 1 — Rakesh Kumar Sachdev
Rakesh Kumar Sachdev · info@rakeshkumarsachdev.in · +91 92540 14999 — resolution within 15 working days.
Level 2 — Concerned AMC
If unresolved, escalate to the Investor Relations / Customer Care team of the concerned Asset Management Company.
Level 3 — AMFI Helpline (IGRC)
AMFI Investor Grievance Redressal Cell — igrc@amfiindia.com · 1800-270-7000 (toll free).
Level 4 — SEBI SCORES
Lodge a formal complaint on SEBI SCORES 2.0 — scores.sebi.gov.in · 1800-266-7575.
Level 5 — SMART ODR
Online conciliation and arbitration through the SMART ODR portal — smartodr.in.
Last updated: July 2026
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